Hundreds of thousands of people are getting injured every year; however, very few claims receive their fair personal insurance compensations. The insurance claiming process is complicated, and it requires time, knowledge, and patience. At Insurello, we developed a digital-first solution to simplify the process of claiming compensation and make it accessible to everyone. In 6 years, we have already helped more than 20 000 people gain fair insurance compensation, and the user count is growing by the hour.

About the role:

Behind our innovative digital solution is a fantastic Operations team that makes sure that customers who approach Insurello receive the best advice and help and ensure a stellar customer experience. As a LIA intern at Insurello you can expand your knowledge of the insurance industry: learn how insurance claims work in practice and collaborate with many insurance companies. Finally, we propose a great chance to work in a digital-first Insurtech company that is trying to help consumers get the most out of their insurance.

What would you do daily as a member of Operations team?

• Manage incoming customer claims in our CRM system;
• Investigate the customers’ opportunities for the right compensation;
• Collaborate with insurance companies, police authorities, and hospitals;
• Contact our customers via email, chat and phone to guarantee them a smooth and first-class customer experience.

Moreover, being a Claims Specialist is not only about helping customers. We also help each other to learn new things and to become experts in insurance domain. We love to celebrate success and have many competitions, AW’s and constantly challenge each other to become even better. We understand that Operations team is crucial for Insurello’s success and define our company’s future – and this brings fire and motivation in our daily work.

Who are you?

🇸🇪🇬🇧 You speak both English and Swedish.

🫶 You truly care about people and find joy in helping them. You believe that being helpful, caring, patient, and understanding is a key for creating amazing customer experience.

🕵️ You can see a “big picture” of complex processes and understand how teams or company work, how people and tasks relate to each other.

🤝 Tight collaborative teams are your natural habitat - you don’t resist seeking advice from teammates and offer a hand when you see that one is in need.

🧑‍💻 You can structure your daily work in an efficient way and believe in “freedom under responsibility”.

🚀 You like fast-paced environments and eager to adapt and learn new things quickly.

What do we offer? 

🚀 Dynamic start-up environment balanced with time to learn;

 ⏱  Flexible hybrid work opportunities with the team based in Stockholm;